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|  | Welcome to our information page. Here you will find information on accepted credit cards, how to order, shipping charges, taxes, and our return policy. If you need further assistance, please contact us at the email address or phone number below. Thank you.
Creative Visions
P.O. Box 102
Kawkawlin, MI 48631-0102
Fax: (815)301.9157
If you would like to place your order by phone (**NOTE** This number is for placing orders or inquiring about existing orders only.) please call 1.800.659.4918 Monday-Friday, 9am-4pm Eastern.
For all other inquiries please email us at:
info@scrapbooksupercenter.com
Our Mission:
SUPERIOR PRODUCT, SUPERIOR DISCOUNT, and GENEROUS RETURN POLICY. We depend on you and your satisfaction to keep our business successful. Flexibility is the name of the game. If you're looking for something you don't see here, email us we might be able to get it for you.
Accepted Forms of Payment
How to Order
Shipping and Handling
Processing Your Order
Backorders
Sales Tax
Returns
Accepted forms of payment:
PayPal and major credit cards and debit cards with the Visa or MasterCard logos
Accepted credit/debit cards:
Visa
Mastercard
Discover
American Express
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How to Order.
Order Securely Online anytime by adding products to your shopping cart by clicking on the add to cart button located by all in stock products. When you're done adding items, simply click on the "View Cart" tab at the top and click on the checkout button and follow the directions on the screen.
Order By Phone Mon-Fri 9am-4pm EST.
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Shipping:
Click here for an estimated date of delivery
The shipping charges are as follows:
- Free Ground Shipping on orders over $75.00 and shipping to the 48 contiguous states (lower 48)! These orders are in transit 2-5 days excluding weekends and holidays. They are shipped via UPS Ground and must have a street address, no PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. Please see the note on Processing Times.
- UPS Ground is our standard shipping for contiguous U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. These orders are in transit 3-5 days excluding weekends and holidays. They are shipped via UPS Ground and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. Please see the note on Processing Times.
- Postal is also available for U.S. orders. You must choose this method if you are shipping to a PO Box, a military address, or live in AK, HI, Guam or Puerto Rico. The rate is based on the weight of the products plus the weight of the packaging. We use actual USPS shipping charges, we do not charge a handling or processing fee. Postal orders must have a valid US Postal Service mailing address. These orders are in transit 3-7 days excluding weekends and holidays. If you do not select this method and one of the above situations apply to you, your order will be modified and your total will be adjusted. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Please see the note on Processing Times.
- UPS 3 Day Select is also available for U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. These orders have a guaranteed time in transit of 3 days or less excluding weekends and holidays. They are shipped via UPS 3 Day Select and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. Please see the note on Processing Times.
- UPS 2nd Day Air is also available for U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. These orders have a guaranteed time in transit of 2 days or less excluding weekends and holidays. They are shipped via UPS 2nd Day Air and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. Please see the note on Processing Times.
- UPS Next Day Air Saver is also available for U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. These orders have a guaranteed time in transit of 1 day excluding weekends and holidays. They are shipped via UPS Next Day Air Saver and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. Please see the note on Processing Times.
- USPS Express shipping is also available in the U.S. Shipping costs for Express orders are based on the weight of the order plus the weight of the box. USPS Express packages are in transit 1-2 days. USPS Express orders must have a valid US Postal Service mailing address. We cannot ship USPS Express to APO/FPO addresses. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Please see the note on Processing Times.
- International Orders are sent via USPS Express Mail International. The shipping charges are based on the weight of the order plus the box and a handling fee. International orders are in transit 4-10 days. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Postal Code and your Province and choose your country. Choose International for your shipping method and click apply to update your total. Any local duties, taxes or customs charges assessed by your government are your responsibility. Keep in mind that we have absolutely no control over these charges. Please note that if a package is sent to someone other than you, that person is responsible for payment of duties and taxes. If you refuse to accept delivery of the package, we reserve the right to charge your credit card for both outbound and inbound shipping charges. We do not accept any orders or ship anywhere except Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Hong Kong, Italy, Japan, Netherlands, New Zealand, Northern Ireland, South Korea, Spain, Sweden, Switzerland, UK and the United States. UK includes: England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark and Isle of Man. Please see the note on Processing Times.
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Processing Times:
It generally takes between 1 and 3 business days from the time your order is placed for the order to be processed, packed, and ready for shipping. Please remember this when calculating shipping times (processing time + time in transit). Click here for an estimated date of delivery NOTE: International orders may take additional time as we verify the information you provide us with the card issuing bank before you order ships.
Tracking Your Order:
When your order ships, you will receive an email with complete information on what was shipped and a tracking number. That number can be used to track your package in transit. Instructions for tracking are included in the email. You can also check the status of your order at anytime here: Order Status. Please note, if you call UPS to make an address change or your address is incorrect they will charge us an address change/correction fee. We will pass this along to you.
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Back Orders:
Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable. We are very sorry, but we are not accepting backorders anymore.
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Tax:
Sales tax is charged to Michigan addresses only.
Pricing and Availability Policy:
Pricing and availability are subject to change without notice. Scrapbook SuperCenter.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and Scrapbook SuperCenter.com is not responsible for any errors contained therein.
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Return Policy: Our Unconditional Guarantee
30 day Money Back Guarantee
All of our products are unconditionally guaranteed and may be returned for exchange or refund, less shipping and handling, within 30 days from the date of shipping. Returns received between 30 and 90 days of shipment will be issued store credit only. Absolutely no returns will be accepted after 90 days of shipment. Exceptions are computer software, books, discontinued and clearance items. Books are only returnable if damaged in transit, it will be replaced with the same title. Software is returnable if unopened otherwise it will only be replaced with the same title. There are absolutely no refunds on books, opened software, discontinued or clearance items.
You will need an RMA number before returning any products. Returns without an RMA will not be accepted. Please click here to request an RMA.
You are responsible for shipping and insurance charges on returns unless the return is due to a defective item or a mistake made by Scrapbook SuperCenter.com. Items must be returned in the condition received. Please enclose a copy of your invoice and a note explaining why you are returning the product. ** Note: Special Order items are not returnable. Returns over $100.00 are subject to a 20% restocking fee.
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